Role Title
Programme Manager

Unit
solution delivery – Corporate Markets

Role Purpose & Vision
A professional service delivery capability is a key requirement for the solutions now sold to Corporate market customers. These solutions typically have multiple elements including, telecommunications infrastructure, CPE, IT applications, third party components and include consultative engagements. The delivery of these elements must be co-ordinated and then integrated with the customer’s operations and business process.

Solution focused selling prompts a need for professional client focused programme management to:
•             Mobilise large scale complex engagements
•             Manage at a programme level.
•             Focus on quality and completeness of overall programme
•             Co-ordinate internal and external resources across solution elements

The programme manager is the main point of contact between the company and the client throughout the delivery of the solution.

• Key Accountabilities
  •             Clearly define, communicate and manage the scope, benefits and time-scales of all programmes
  •             Responsibility to ensure the satisfaction of the customer’s stated and implied needs
  •             Maintain a focus on the quality of deliverables to meet programme objectives
  •             Responsible for the following key elements of our large programmes:
  •             Assessment of viability
  •             Rigorous definition of solution delivery
  •             Detailed planning
  •             Management control
  •             Quality assurance
  •             Effective stakeholder management
  •             Effective hand-over to customer and client service and support
  •             End to end management of large or complex customer contracts to time and budget spec including the following elements of the overall programme:
  •             Quality Management Plan
  •             Risk Management
  •             Issue Management
  •             Resource Management
  •             Programme Status Reporting
  •             Defect Management
  •             Change Management
  •             Support to pre-sales bid process (meet customer/ advise on tender response doc/provide high level plan for implementation of project)
  •             Developing detailed project plan, selecting and overseeing project managers, liaising with suppliers, managing 3rd party involvement, managing customer relationship through execution phase
  •             Ensuring billing is correct, service is set up, design implemented and hand-over of completed programme to service
  •             Project manage virtual teams and deliver business solutions against agreed timelines
  •             Support the ongoing professional development of the business
  •             Analyse deviations from forecast, targets and predictions and generate ad-hoc and standard reports
  •             To build and maintain relationships within key areas across client e.g. networks, product management, sales channels, finance, wholesale, credit management, IT, billing, legal, regulatory and compliance where necessary
  •             Liase with external customers including OLOs and MNOs where necessary
  •             Contribute positively to the overall team culture, PMO and vision
  •             Manage own personal development effectively

Core Competencies
Business
Results Focus (4)
Problem solving (4)
Strategic Perspective (3)
Business Focus (4)

People
Teamwork (4)
Leadership (4)
Interpersonal Skills (3)
Influencing and Winning Commitment (3)

Other Skills
•             Experience in large scale programme and project management with recognised qualification
•             Managing external vendors
•             Management of complex projects
•             Knowledge of Operational activities
•             Knowledge of Telecommunications technology and infrastructure

Supervising Manager:
Head of Solution Delivery