 |
|
|
|
 MANAGEMENT TEAM |
|
|
|
 |
NEWS |
|
xiB/OSS
“At xiB/OSS we’re delighted to have leading systems suppliers such as Intec as our customers and partners. We are continually updating our skills base and adding new contractors to make certain that we meet new requirements for expert skill sets ensuring that companies like Intec come to xiB/OSS first for OSS / BSS experts to augment their own teams”.
Glenn Pocilukyo
_________________
xiB/OSS has built a reputation for being able to fill urgent I.T. resourcing gaps with some of the best professional Independent Contractors in the industry.
____________
xiB/OSS is a Canadian company with international reach. Our global experience allows us to be actively involved with multi-disciplinary Independent Consultants and varied corporate clients worldwide.
____________
News Archive
Toronto, Canada & Dublin, Ireland – January 4th, 2010 – xiB/OSS Corporation, a major provider of specialist Information and Communications Technology (ICT) contract resources worldwide announced today the appointment of Martin Morgan as its new Regional Manager for Europe, Middle East and Africa (EMEA). In this role, Morgan will lead the Company’s business development and account management activities in the region with a special emphasis on serving the rapidly evolving telecommunications sector.
MORE
January 19, 2009
xiB/OSS Corporation is pleased to announce the hiring of Heath W. Fairley as its Regional Manager based out of Edmonton, Alberta. In this role, Mr. Fairley will lead the company’s Business Development and Account Management in Canada west of the Province of Ontario . ..
MORE
 |
NEWS |
June 2010
Client Case Study: Intec
xiB/OSS – Critical Resource Supplier to Intec - Providing Expert Contractors Worldwide
Intec Telecom Systems PLC (www.intecbilling.com) is a leading supplier of customer care, charging and billing, total service mediation and wholesale business management software solutions predominantly to the telecoms industry, including more than 60 of the world’s top 100 network operators. With around 400 customers, Intec solutions work at the heart of a service provider’s operations, enabling them to manage and bill their inter-operator ‘interconnect’ calls with maximum precision and, along with convergent retail billing management, enables them to take charge of the commercial and technical complexity in their business environments and differentiate themselves, in their markets, through innovative product offerings, while improving operational efficiency. A global company, Intec has over 1600 staff with a presence in 24 countries, and an enviable record when it comes to winning new business and supporting existing customers.
Supporting customers is mission-critical – getting systems in on-time and on-budget is crucial. Slippage in delivery can spell disaster for a customer relationship. Telecommunications Service Providers are under increasing pressure to do more with less, at a time when their market is in a constant state of flux and new product innovation and delivery timescales are continuously reducing. Intec recognises that to help its customers succeed in the market, system implementations need to hit financial and timing targets with no excuses. Intec also recognises that implementing new systems, carrying out migrations, and providing upgrades is not solely about technology.
The key is people.
At the same time Intec needs to operate a strong commercial model and it is therefore important that a professional services resource ‘bench’ is kept at an optimum level, thus ensuring prudent financial management. Accordingly, from time to time, Intec elects to augment its professional services teams, around the world, with expert contract staff.
This is where xiB/OSS comes in.
Intec and xiB/OSS have been working together since 2002 and, since that time, xiB/OSS has worked on over a hundred critical contractor engagements with Intec. There are many reasons why Intec has come to see and trust xiB/OSS as a strategic partner for the supply of contractors and has been working with xiB/OSS for almost a decade. These include:
- FOCUS: As part of its highly-regarded Telecommunications practice, xiB/OSS manages the largest database of Singl.eView (Intec’s customer care, charging and billing system) contractors in the world, drawn from project experience all over the globe. Providing such experienced contractors delivers the following benefits to Intec:
a. Saves money - enables Intec to operate an optimum professional services bench, knowing that PS teams can be augmented by xiB/OSS-provided contractors. This enables Intec sales to sell large and/or urgent solutions and upgrades with confidence, knowing that the required delivery and implementation resources will be there.
b. Saves time – getting teams up and running as quickly and cohesively as possible is key to successful project delivery. With the experienced contractor staff Intec sources from xiB/OSS, Intec knows that they don’t need to go through time consuming product training.
- SPEED: xiB/OSS has proven it can provide Intec with experienced people at short notice, wherever needed. This experience not only includes domain and system expertise, but also process expertise. This is key as using xiB/OSS supplied contractors at a client site will help customers (especially new ones) move their tasks (e.g. requirements gathering, UAT and data migration preparation, etc.) along to keep implementations on track.
- INSIGHT: Telecommunications BSS (business support systems) is a specialist business area in which xiB/OSS is expert and, as such, fully understands Intec’s business. Industry expertise means that xiB/OSS consultants can read between the lines on a CV and get to the real experience – quickly. Also the fact that many of xiB/OSS’s management are well known in the telecommunications BSS industry helps, as many skilled contractors actively seek out xiB/OSS.
- REACH: Intec operates in a global market and expects its partners to be able to support this. With operations in the Americas, EMEA and Asia-Pacific xiB/OSS can supply contractors to any region in the world, and has been doing so since 2002. With global operations, a regional xiB/OSS manager is always nearby to provide local support to Intec, as well as provide contractors in any country where Intec has customers. xiB/OSS is continually updating their database of Intec Product expert contractors and tracking specific skills/knowledge trends and also languages to assist Intec to deliver projects across the globe.
- PROTECTION: xiB/OSS provides comprehensive professional insurance cover for clients and contractors alike. Many small and independent contractor placement agencies do not bother with this, leaving themselves, their clients and their contractors exposed.
- CONTINUITY: by treating customers and contractors right, xiB/OSS enjoys very high contractor retention. This enables Intec to request specific, named contractors, based on past experience.
Intec continues to grow in prominence in its sector and xiB/OSS is also expanding to enhance its partnership with Intec through increased geographical presence, and the addition of contractors in new skills areas.
To find out more about how xiB/OSS can supply top-calibre OSS / BSS contracting staff please contact your regional xiB/OSS operation.
Americas: info@xiboss.com
EMEA: info.europe@xiboss.com
APAC: info.australia@xiboss.com
| xiB/OSS in TORONTO Tony Duckett T: +1-647-588-1819 td@xiboss.com |
xiB/OSS in DUBLIN Martin Morgan T: +353-87-224-6857 mmorgan@xiboss.com |
xiB/OSS in BRISBANE
Steve Munro T: +61-421-336-473 sm@xiboss.com |